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They are simply keeping the accounts locked to allow them to focus on the issue at hand, many F2P players have had their accounts unlocked as they have a certain "Item Mall shopping record" just from receiving the free AG that is entitled to all players following the instructions on the thread that can be found on this forum.
I can understand that it's frustrating but at least they are continuing to work on this oppose to just dropping it all and calling it quits. |
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